Low-IP, LLC Terms and Conditions

Low-IP, LLC

Terms of Service Effective Date: 01-01-2026

1. Company Information

Low-IP, LLC (“Low-IP,” “Company,” “we,” “us,” or “our”) is a limited liability company organized under the laws of the State of California.

These Terms of Service (“Terms”) govern access to and use of services provided by Low-IP, including but not limited to managed IT services, VPN services, network infrastructure services, consulting, hosting, automation systems, and related technical support.

By using any Low-IP service, the client (“Client,” “you,” or “your”) agrees to these Terms.

2. Scope of Services

Low-IP provides technical services including:

• Network infrastructure deployment and management • Virtual private network (VPN) services • Hosting and secure connectivity services • Automation and system integration • Monitoring and maintenance • Consulting and technical support

Specific services, pricing, and service levels may be governed by separate written agreements, statements of work, or service contracts. In the event of conflict, the signed agreement controls.

3. Client Responsibilities

Clients agree to:

• Provide accurate and current billing and contact information • Maintain the confidentiality of login credentials • Use services only for lawful purposes • Comply with applicable local, state, federal, and international laws

Clients are responsible for all activity conducted under their accounts.

4. Acceptable Use

Clients shall not use Low-IP services to:

• Violate any law or regulation • Transmit malicious software • Conduct unauthorized network intrusion or scanning • Host or distribute unlawful content • Interfere with service integrity or security

Low-IP reserves the right to suspend or terminate services for violations of this section.

5. Payment Terms

• Fees are due in advance unless otherwise stated in writing • Subscription services renew automatically unless cancelled • Late payments may result in suspension of services • Fees are non-refundable unless otherwise agreed in writing

Failure to pay may result in account termination and collection proceedings.

6. Service Availability

Low-IP does not guarantee uninterrupted or error-free service unless expressly stated in a separate Service Level Agreement (SLA).

Service interruptions may occur due to:

• Maintenance • Infrastructure failure • Third-party provider outages • Force majeure events

Low-IP is not liable for downtime outside its direct control.

7. Data and Confidentiality

Low-IP will maintain reasonable administrative, technical, and physical safeguards to protect client information.

Clients are responsible for maintaining their own data backups unless backup services are explicitly included in their agreement.

Low-IP does not sell client data.

Data handling practices are further described in the Privacy Policy.

8. Intellectual Property

All intellectual property developed by Low-IP remains the property of Low-IP unless otherwise agreed in writing.

Clients retain ownership of their own data and proprietary materials.

9. Limitation of Liability

To the fullest extent permitted by law:

Low-IP shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, or data.

Total liability for any claim shall not exceed the total fees paid by the Client to Low-IP during the three (3) months preceding the event giving rise to the claim.

10. Indemnification

Clients agree to indemnify and hold harmless Low-IP, LLC, its officers, employees, and agents from any claims arising from:

• Misuse of services • Violation of these Terms • Illegal activity conducted through Client accounts

11. Termination

Low-IP may suspend or terminate services for:

• Nonpayment • Violation of these Terms • Legal compliance requirements

Clients may cancel services in accordance with billing cycle terms.

Termination does not relieve Client of payment obligations incurred prior to termination.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed under the laws of the State of California, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located within California.

13. Modifications

Low-IP may modify these Terms at any time. Updated versions will be posted on the Company website or client portal.

Continued use of services constitutes acceptance of revised Terms.